1. Introduction

Welcome to Rapid Scooter Master. Your safety is our utmost priority. This policy outlines important information regarding the use, handling, and maintenance of lithium-ion batteries in our E-Scooters and E-Bikes. Please read this policy carefully to ensure safe usage and to understand your responsibilities.

2. Disclaimer

By purchasing and using our products, you agree to adhere to the guidelines outlined in this policy. Rapid Scooter Master is not liable for any damages, injuries, or losses resulting from misuse, improper handling, or failure to follow the safety instructions of lithium-ion batteries.

3. General Safety Guidelines

• Read the Manual: Always read and understand the user manual before operating our products.
• Authorized Accessories: Use only Rapid Scooter Master-approved batteries and chargers.
• Avoid Physical Damage: Do not puncture, crush, or subject the battery to mechanical shock.
• Keep Dry: Do not expose the battery to water or other liquids.
• Child Safety: Keep batteries out of reach of children and pets.
• Avoid Enclosed Space: Never take battery to any enclosed space with no route to escape in case of emergency. (i.e elevators)

4. Charging Instructions

• Supervised Charging: Never leave the battery charging unattended.
• Proper Environment: Charge in a well-ventilated area away from flammable materials.
• Temperature Range: Only charge the battery between 0°C (32°F) and 45°C (113°F).
• Unplug After Charging: Disconnect the charger once the battery is fully charged to prevent overcharging.
• Inspect Before Charging: Check the battery and charger for damage before use.

5. Storage Guidelines

• Cool and Dry Place: Store the battery in a cool, dry place away from direct sunlight.
• Partial Charge: If storing for extended periods, keep the battery at a 40-60% charge level.
• Avoid Metal Objects: Do not store batteries near metal objects that could cause short-circuiting.
• Temperature Extremes: Do not store the battery below -10°C (14°F) or above 45°C (113°F).

6. Handling and Transportation

• Secure Handling: Ensure the battery is secure during transportation to prevent damage.
• Regulatory Compliance: Comply with all local regulations regarding the transportation of lithium-ion batteries.
• No Air Transport: Do not transport damaged batteries by air.

7. Maintenance and Inspection

• Regular Checks: Inspect the battery regularly for signs of wear, damage, or swelling.
• Professional Service: Do not disassemble or modify the battery. Repairs should only be conducted by authorized technicians.
• End-of-Life: Replace the battery when it reaches the end of its useful life or shows signs of degradation.

8. Emergency Procedures

• Overheating: If the battery becomes hot to the touch, emits an odor, or behaves abnormally, discontinue use immediately.
• Fire Safety: In case of fire, use a Class D fire extinguisher suitable for lithium fires. Do not use water.
• First Aid: If battery electrolyte comes into contact with skin or eyes, rinse immediately with plenty of water and seek medical attention.

9. Disposal and Recycling

• Do Not Incinerate: Do not dispose of the battery in fire or incinerate.
• Proper Disposal: Dispose of batteries in accordance with local laws and regulations. Use designated recycling facilities.
• Environmental Responsibility: Help protect the environment by recycling your used batteries responsibly.

10. Customer Responsibilities

• Compliance: Adhere strictly to all guidelines and instructions provided.
• Local Laws: Be aware of and comply with all local regulations concerning lithium-ion battery usage and disposal.
• Incident Reporting: Report any safety incidents or concerns to Rapid Scooter Master immediately.

11. Limitation of Liability

Rapid Scooter Master shall not be held responsible for any indirect, incidental, or consequential damages arising from the misuse of our products. This includes but is not limited to property damage, personal injury, or loss of life resulting from failure to follow the safety guidelines outlined in this policy.

12. Warranty Information

• Coverage: The battery warranty covers manufacturing defects under normal use.
• Exclusions: The warranty does not cover damage resulting from misuse, abuse, or failure to follow this policy.
• Claims: For warranty claims, please contact our customer service with proof of purchase and a detailed description of the issue.

13. Contact Information

For questions, concerns, or to report an issue, please contact us:

• Email: support@rapidscooter.co.uk
• Phone: 07706 254919

14. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on our website, and it is the customer’s responsibility to review this policy periodically.