Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rapidscooter.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package.

Please note that the buyer pays for the return cost of the item and there is a £20 restocking fee which would be deducted from your refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@rapidscooter.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment. Please remember it can take some time for your bank or credit card company to process the refund. The customer must bear the cost of the return shipping